Telesales Logistics - Thủ Đức

(1) BROAD SCOPE:

Responsible for consistently contacting potential customers via non-face-to-face channels (phone, email, etc.) on a daily or monthly basis as per targets, to identify new logistics business opportunities and support their conversion into actual sales activities and contracts. This role plays a crucial part in the initial customer contact, identifying logistics decision-makers, introducing the company, capturing suitable business opportunities, and paving the way for field sales teams to conduct effective sales activities.

(2) ESSENTIAL DUTIES/ RESPONSIBILITIES:

2.1 New Customer Acquisition via Telesales:

• Consistently contact potential customers from assigned daily or monthly target lists via non-face-to-face channels such as phone and email.
• Identify business opportunities related to the company's logistics services by understanding the logistics needs of companies across various industries.
• Utilize effective scripts and questioning techniques to maximize call efficiency and gather key information from potential customers.
• Accurately record and manage identified potential customer information.

2.2 Identifying Customer Contacts and Company Introduction:

• Identify the logistics decision-maker or relevant contact person within initially contacted companies.
• Clearly and concisely introduce the strengths and differentiators of the company's logistics services to generate interest from potential customers.
• Understand the specific logistics requirements of potential customers and present the potential for tailored solutions.

2.3 Capturing Business Opportunities and Supporting Field Sales:

• Identify and qualify specific logistics needs and business opportunities that have the potential to develop into substantial business.
• Accurately record detailed information about identified business opportunities in the internal system and effectively communicate it to the field sales team.
• Provide the necessary information and support to enable the field sales team to successfully conduct follow-up sales activities (e.g., customer information, summaries of initial discussions).
• Analyze telesales activity results and contribute to improving effective customer acquisition and business opportunity capture strategies.

2.4 Reporting and Data Management:

• Accurately record and report daily/weekly/monthly telesales activity results (number of contact attempts, contact success rate with decision-makers, number of business opportunities identified, etc.).
• Systematically manage customer information and sales activity history using the CRM system.
• Analyze telesales activity data to identify areas for improvement and contribute to achieving team goals.

2.4 Collaboration:

• Collaborate closely with the field sales team and relevant departments to enhance synergy in new customer acquisition and business opportunity creation.
• Share information and successful cases within the team to strengthen telesales capabilities.