Technology Support & IT Coordinator

We are seeking a highly organized and tech-savvy Technology Support & IT Coordinator to serve as a critical bridge between our IT team and internal departments. This role involves streamlining workflows, supporting agents, facilitating technology adoption, and ensuring smooth internal tech operations. A solid understanding of IT systems and familiarity with web code (HTML, CSS, JavaScript) is a strong advantage.

Technical Coordination & IT Support:

• Troubleshoot basic technical issues faced by agents.
• Act as aliaison between agents and the IT department for complex technical issues.
• Stay up to date on new technologies and ensure agents are comfortable using them.
• Advocate for agent needs regarding technology and ensure their tools are functioning effectively

Administrative & Operational Coordination:

• Organise and manage agent schedules and workloads
• Streamline administrative processes to ensure efficiency.
• Maintain accurate records and reports.
• Manage agent on boarding paperwork and logistics.
• Develop and deliver training programs for new and existing agents.
• Evaluate agent performance and provide feedback for growth.