Senior Logistics Executive

1. Reserve Logistics Management

• Act as the main POC for resolving disputes related to FDCR orders caused by platform or last-mile delivery issues.

• Manage the end-to-end process of FD/CR returns, ensuring operational efficiency and compliance.

• Collaborate with 3PL partners and internal stakeholders (Warehouse, Finance, Commercial, and Customer Service) to streamline reverse logistics operations.

• Monitor KPIs such as return rates, dispute resolution success, and recovery values.

• Identify and mitigate process gaps leading to stock write-offs and financial losses for Onpoint.

• Lead initiatives on damage assessment, reprocessing, and restocking of returned items.

• Oversee the dispute management process with platforms and 3PL partners to ensure fair compensation.

• Prepare monthly performance reports and recommend strategic improvements.

2. Inventory Management & Compliance

• Implement and maintain tracking systems to minimize stock risk exposure and ensure compliance with inventory policies.

• Conduct regular compliance audits to ensure 3PL warehouses adhere to SOPs for inventory handling.

• Train warehouse teams on inventory compliance, risk management, and audit standards.

• Work with Finance teams to complete monthly claim reconciliations and provide clear explanations for discrepancies.