Sales Manager

Job Purpose:

- Manage the daily operation of Telesales to meet sales KPI targets and in line with the Company’s objectives and strategies

- Manage teams of Sales and Sales support to meet targets and quality

- Drive the Telesales team to meet indicators: Approve rate, Average order value, Delivery rate, and daily/weekly/monthly revenue

Responsibilities:

- Create procedures/policies for the sales team to ensure target achievement

- Set KPIs for the team to reach the targets

- Create appropriate call scripts/sales promotions to attract customers to selling

- Analyze sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction

- Monitor random calls to improve quality, minimize errors, and track operation performance

- Ensure all relevant communications and data are updated and recorded

- Review the performance of staff, identifying coaching needs, and planning coaching sessions

- Handl the most complex customer complaints or inquiries

- Support subordinates to solve difficult issues and give suitable direction

- Propose staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff

- Evaluate staff on KPIs

- Prepare reports on sales daily

- Motivate and retaining staff

- Lead, management, and capacity management to meet KPI’s target

- Build up the Sales team

Working time:Monday - Friday, 9AM - 6PM

Working place:3rd Floor, Ha Phan Building, 17 - 19 Ton That Tung, Pham Ngu Lao Ward, District 1, Ho Chi Minh City