Quality Assurance HCM (BPO - English - Up To 24M)

Loại hình

Full-time

Vị trí/chức vụ

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 1 năm

Ngày đăng tuyển

20/05/2025

Yêu cầu giới tính

N/A

Ngành nghề

Du Lịch, IT Phần Mềm, Sản Xuất/Lắp Ráp/Chế Biến

Kỹ năng

QA/Test, Quản Lý Chất Lượng (QA/QC)

Địa điểm làm việc

- 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City,Hồ Chí Minh

CV của bạn có phù hợp với việc làm này?

Đang phân tích CV...

Mô tả công việc

Regularly review agent backlog to identify compliance, case handling, and process issues, report findings to management team promptly.
Conduct recovery calls to mitigate high-risk cases, enhancing team performance.
Performance tracking by reviewing key performance indicators and operational processes to provide insights into areas that require additional resources or training, thereby optimizing workload distribution, preventing backlogs and maintaining stable scorecard.
Provide accurate, timely reports on service quality, productivity, availability, and other key metrics on a daily, weekly, and monthly basis.
Oversee compliance audits and ensure the team meets compliance targets to ensure high standards of discipline and accountability within the team.
Perform root cause analysis for feedback surveys, identify issues, and develop action plans.
Standardize the handling process and training materials.
Conduct training on process, best practice, lesson-learnt and soft skill sharing.
Other tasks as assigned by the manager.

At least 1-year experience in QA position in customer support field.
Strong proficiency in English, both written and spoken, is essential (equivalent to IELTS SPEAKING 6.5 or TOEIC 800 or higher)
Excellent communication and interpersonal skills.
Demonstrated problem-solving skills, strategic and analytical capabilities.
Having experience/background in IT, Tech Support, high-tech projects is a plus.
Professional appearance, courteous manner, and clear, friendly phone voice.

Working schedule: Rotating shift

Salary range: up to 24M gross
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.

Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi