IT Support Engineer (Night Shift, Open For Freshers, 19 - 24mil)

Công Ty TNHH Itechwx

Hết hạn trong 14 ngày nữa
Mức lương 19 - 24 triệu VNĐ

Chia sẻ

Loại hình

Full-time

Vị trí/chức vụ

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

19/05/2025

Yêu cầu giới tính

N/A

Ngành nghề

IT Phần Cứng, IT Phần Mềm

Kỹ năng

IT Support, Phần Cứng Máy Tính/Điện Thoại

Địa điểm làm việc

- The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City.,Hồ Chí Minh

Việc làm Hồ Chí Minh Việc làm Thủ Đức

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Mô tả công việc

We're seeking a talented Technical Support Engineer to join our growing team to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

YOU WILL:

Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer .
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Provides feedback to improve products to more senior engineers or technical advisors.

Shift Availability:

• Fixed Night Shift during 10PM – 7AM

• 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off)

• Holiday shifts will be registered in advance

• Any shift or schedule changes will be notified by the department head

Yêu cầu công việc

Requirements:

Open to Freshers
Tech or Customer service backgrounds – only requires fluency in English (equivalent to IELTS Speaking 6.5 and above).
Good customer service sense, emphasizing empathy, patience, and active listening.
Passion for technology and a desire to learn and grow within the IT industry.
Strong problem-solving and analytical skills.
Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation is an advantage.

Quyền lợi được hưởng

Benefits

100% salary during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
Training offered
20 days /year (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Activities: Birthday party, Employee engagement activities.
Salary range : 19,000,000 - 24,000,000 Gross

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