Fluent Japanese Customer Support – Salary Up To 26 Million VND

Công Ty TNHH Itechwx

Hết hạn trong 30 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Loại hình

Full-time

Vị trí/chức vụ

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

04/06/2025

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng, IT Phần Cứng

Kỹ năng

IT Support

Địa điểm làm việc

- VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City

Việc làm Hồ Chí Minh Việc làm Quận Bình Thạnh

CV của bạn có phù hợp với việc làm này?

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Mô tả công việc

Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.

Yêu cầu công việc

Must have:

Studied in Japan or graduated from Japanese language majors
Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
Can understand English technical document, and have basic English conversation skills
Willing to work during Tet and holidays (with a salary up to four times the normal rate)

Nice to have:

Customer service mindset
Interest to work in IT Industry
Have the experience in customer service related role is a plus

Quyền lợi được hưởng

Salary offer: from 20 - 26 million gross
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.

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