Customer Service Specialist (Remote)

Công ty TNHH One Click (Lixibox)

Hết hạn trong 29 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Loại hình

Full-time

Vị trí/chức vụ

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 1 năm

Ngày đăng tuyển

06/06/2025

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng, Hành Chính/Văn Phòng, Kinh Doanh/Bán Hàng

Kỹ năng

Hành chính Văn phòng

Địa điểm làm việc

- Hồ Chí Minh

Việc làm Hồ Chí Minh

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Mô tả công việc

Department: Customer Service
Location: 13-16 Đường số 34, P. Bình An, Quận 2, TP. Hồ Chí Minh
Work Mode: Fully Remote (after 2-week onsite training)
Working Hours: 23:00 – 08:00 (Vietnam time)
1-hour break
6 days/week

Founded in 2015, Lixibox is a leading beauty e-commerce platform in Vietnam, trusted by top beauty influencers and millions of loyal customers. We provide a premium, curated shopping experience with 100% authentic products and smart beauty solutions. At Lixibox, we’re shaping the future of beauty commerce with innovation, integrity, and customer obsession.

Job Description

As a Customer Service Specialist, you'll be the frontline of the Lixibox customer experience. Your job is to deliver timely, thoughtful, and high-quality support that reflects our brand values and builds customer loyalty.

Make outbound and receive inbound calls to support customers with product consultation, order inquiries, and payment issues
Respond to customer messages via email, Facebook inbox/comments, TikTok Shop US, Shopify, and future channels
Handle and resolve customer complaints with empathy and efficiency
Provide warranty guidance and after-sales support
Collaborate cross-functionally with logistics, operations, and marketing teams to ensure resolution of customer issues
Use CRM tools to manage and track cases
Maintain high standards of service quality and customer satisfaction KPIs

Yêu cầu công việc

Must-Have:

Minimum 1 year of experience in customer service
Strong communication skills and problem-solving mindset
English proficiency (written and verbal)
Detail-oriented with logical thinking and the ability to work independently
Comfortable working night shifts
Background in retail or beauty/cosmetics industry, preferably
Experience using CRM systems
Familiarity with social media or eCommerce platforms (Facebook, TikTok, Shopify)