Customer Service Representative

Công Ty TNHH April Việt Nam

Hết hạn trong 23 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Loại hình

Full-time

Vị trí/chức vụ

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

29/05/2025

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng, Hành Chính/Văn Phòng, Kinh Doanh/Bán Hàng

Địa điểm làm việc

- 2Floor, Lafayette Building, No 8, Phùng Khắc Khoan St, Đa Kao Ward, District 1, HCMC

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Mô tả công việc

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,900 staff members in 19 countries.

To sustain the growth of the company as well as the expansion of our services we are currently looking for a Customer Service Representative

Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.

"The strength and experience to make change happen"

Your main responsibilities will be to:

• Understand client needs, eligibility, and coverage to provide insightful assistance.

• Handle calls and emails regarding claims’ status, eligibility, terms and conditions and

Yêu cầu công việc

• A first experience in Customer Service would be a plus.

• A passion and talent for client service and the desire to solve issues.

• The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.

• Excellent interpersonal and communication skills, passionate about customer service.

• Excellent proficiency in English.

• A great sense of accuracy and work ethic.

• Able to work independently with structure and methodology.

What we offer:

• More than a job you will get opportunities for growth and progression

• You will be coached and trained by a professional expert in their field

• You will be working for six countries in the region

• You will be joining a young and diverse team of professionals

• A comprehensive set of benefits including health insurance and a competitive reward scheme

By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://asia.april-international.com/sites/asia/files/imce/public/asia/APRIL%20Asia%20-%20Privacy%20notice%20for%20applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page

Quyền lợi được hưởng

Competitive reward scheme
Health insurance
Coached and trained by a professional expert in their field
Joining a young and diverse team of professionals
Opportunities for growth and progression, working for six countries in the region
schedule.

• Cooperate with other teams including Medical and Claims to formulate the according to reply.

• Contact healthcare providers and the customer regarding incomplete files.

• Provide support to management and recommend service improvement.

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