Customer Service (Japanese Speaking,

Loại hình

Full-time

Vị trí/chức vụ

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

23/05/2025

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng, IT Phần Cứng

Kỹ năng

IT Support

Địa điểm làm việc

- 12th Floor, Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., Ho Chi Minh City, Vietnam.

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Mô tả công việc

Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.

Must have:

Studied in Japan or graduated from Japanese language majors
Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
Can understand English technical document, and have basic English conversation skills
Willing to work during Tet and holidays (with a salary up to four times the normal rate)

Nice to have: